Frequently Asked Questions

How should I care for my apparel items?

Following the suggested manufacturer’s washing instructions is best. To extend the life of our apparel we always recommend washing your GoG Apparel in cold water, air dry and wash each garment inside out on a gentle wash cycle. Some items are very delicate and dry cleaning is recommended. Always refer to all wash instructions on each garment prior to washing.

What does (Pre-order Only) mean?

These are the latest fantasy designs our wizards, guilds-men, and artisans have developed! They are not in stock yet but will be arriving soon and we will fire them out the door the minute they arrive. You can order early and get them sometimes pre-order special pricing or just be the first person on the block with the newest GoG design.

What if an item is out of stock?

We strive to keep our more hard charging fantasy designs in stock but on occasion they Oscar Mike out of the office so quickly that we may go out of stock on certain items from time to time.

In an effort to illuminate the terrain in which we find ourselves deployed, you will be notified by e-mail.

If have to  back order an item that is part of a larger order, we will ship right away the items that are in stock and then send the backordered as soon as they arrive back in stock.

How long will it take to receive my order?

Please note: Different types of products take different times to ship.  We print all shirt in the USA after ordered.  We don’t just have them on shelves in the dungeon, so they will take 7-10 business days.

Our jewelry and statues are brought in from our warehouse in the dangerous and wild lands of the southern USA. They are then repacked and shipped to you with the rest of your order.

We will make every effort to ship your order within 24-48 hours of receipt. During the magic of the holidays, our order processing time often will increase due to US Postal Service overload and the slow and dangerous treks through the mountain passes.

We will ship as quickly as possible allowing most orders to arrive within 7-21 days.

Questions about your tracking number.

Enter it in the tracking search bar located at usps.com

How Do You Ship Your Orders?Orders within the United States are shipped by the US Postal Service or UPS. The overbearing King of the badlands and his lackeys do not allow us to teleport or use magic carpets for delivery.

Your order will usually ship within 7-10 business days for customer products we have to produce, such as shirts. If we have the items on hand, we will ship within 48 hours. Tracking information will be provided.

Can I contact you via telephone, email, owl mail, or crystal ball?

Please use our contact page. We do not currently have phone support.

All mail delivered by Owl will be read in the order it is received.  We are not responsible for lost or stolen Owls.

If you wish to use a crystal ball, remember that we do not have call waiting or an answering service on the crystal ball and are not always in the alcove.

Is your art made with magic?

Short answer: yes.

How secure is my credit card?

We never receive the actual card information when the order is placed. The website does not keep your information on file and we do not have access to it which means no one else does either.

We receive confirmation from our merchant that funds have been sent and your purchase has been made through our merchant services provider. We always strive to make your shopping experience as secure as possible.

Our entire website uses a secure server certificate, so there is no need to switch to a secure server for checkout or payments.  Everything you do on our site is secured.

We also secure our site with many Glyphs of Protection against things like Minotaurs, evil spirits, demonic possessions, and Owl Bears, just to name a few.Can I return an Item?We will replace items that do not conform to the strict quality standards we have or if your order is mixed up by the gnomes in the dungeon. If we are out of that design for any reason, we can replace it with a similar item and price to meet your preferences.

We use USPS or UPS with delivery confirmation and you will receive a tracking code. Once your product leaves our facility, it is no longer in our caring, lawful hands. Please ensure someone will be available to receive your order so that local Rogues or Orcs don’t get their hands on it first.

We do not replace orders stolen by Rogues, Thieves, or Monsters of any kind. Again, you will have the tracking code so please make arrangements to keep your order safe.

How can I use your game content?

Game content ideas, maps, modules, campaigns, encounters, monsters, magic items, locations, and other related materials published here or on our social media cannot be used without express written permission for any commercial purpose.

Feel free to use it in your home games, at conventions, or as reference materials. Please give us a shout-out on social media if you use our stuff, and please don’t use it and say it’s your own creations.  If you do, you could be cursed with thousands of small zombie ants in your burning pants.